CUSTOMER SERVICE SKILLS (CSS)
CUSTOMER SERVICE SKILLS (CSS)
Description
This course addresses how to make a customer reaches satisfaction in our brand and services. It also discusses the nature of a customer and why customer is always right. In addendum, this course discusses essentials skills that an entrepreneur or any business owner needs in keeping customers
What Will I Learn?
- The need for customer satisfaction
- Customer nature
- Why is it that customer is always right
- Essential customer service skills